What is the warranty process for resellers if a customer returns an item?

ESR provides its partners with a limited lifetime warranty for all protection products (cases and screen protectors) and a 1-year warranty for all other product categories.

We understand the importance of a hassle-free process, so we will issue a credit note for any product returns due to manufacturer defects. You will not need to send the returned items back to us. Just provide us with a few pictures of the returned item.